FAQ

Check out the list below to find answers to frequently asked questions about UNO Fest Online. Your question not here? Let us know.

How does ticketing for UNO Fest Online work?

Tickets are available for Week 1 and Week 2. Buy a ticket for Week 1, and you get access to content from all three Week 1 shows. You can browse the calendar of individual shows and buy tickets from there, or check out the line-up for each week. You will be redirected to Eventbrite when you click to buy tickets.

We have three options for ticket prices: $20 regular, $50, which includes a $30 tax receipt, and $10 “Pay-What-You-Ten” tickets are available to keep the festival accessible and affordable.

When is the online content available?

There’s a range of dates during which ticket holders can watch UNO content – so, you can create your own festival schedule.

Week 1 goes up on April 28 at 5pm  and will be available until May 9. Week 2 goes up May 4 at 5pm and will be available until May 16).

While content is available, you can watch anytime, as many times as you want.

I bought tickets to UNO before it went online, what are my options?

You have three options – to transfer your ticket to UNO Fest Online, to get a refund or to convert the amount to a tax deductible donation. You should have received an email from us to process whichever option you select. If you have further queries, or if you purchased tickets in person at Ticket Rocket and did not leave your contact information, email Holly (tickets AT intrepidtheatre.com).

I want to buy tickets to Week 1 and Week 2. Can I do that in one transaction?

Unfortunately you can’t do both in one transaction in Eventbrite, so you’ll need to select Week 1 and check out and then go back and select Week 2 and check out.

How can I pay for my UNO Online tickets?

You can pay with a credit card or through PayPal. There are no extra service fees for using PayPal.

I bought tickets online, now how and when do I watch the shows?

Once you purchase a ticket, you will get a confirmation email from Eventbrite with the streaming link and a code to unlock content (scroll down to the bottom of the email).

You can also log in to your Eventbrite account to get this information: once you’re logged in, click on your profile at the top right corner, go to Tickets, select your UNO Fest ticket, and click the red View Links button.

You’ll also receive a reminder two days before content becomes available. Week 1 starts April 28 at 5pm (until May 9), and Week 2 starts May 4 at 5pm (until May 16). While content is available, you can watch anytime, as many times as you want.

I bought tickets online, but haven’t received a confirmation.

Once your order has been processed, you will receive a confirmation email from Eventbrite. The email comes from orders@eventbrite.com, not from Intrepid Theatre. If it hasn’t come to your inbox, check folders such as spam, junk, and promotions. Your order will process immediately, but depending on your internet connection the email could take a few minutes. If you can’t find it after checking your junk folders, email tickets AT intrepidtheatre.com and we’ll check to make sure your order went through.

How long are the online performances/ticketed video content?

Week 1:

The Book of My Shames – 20 mins

Gemini – 20 mins

This Time I Mean It – 60 mins

But Wait! There’s More! (livestream) – approx 50 mins

Week 2:

Monstrous – 30 mins

Sansei: The Storyteller – 60 mins

Who Killed Gertrude Crump? – 80 mins

Can I buy a ticket for someone else as a gift?

Yes. When you go to check out, enter your name and email address under Contact Information – that way you’ll get the receipt – and their name and email address under Ticket 1. They will receive a notification via email that they have a ticket. They can log in to Eventbrite to view details (they’ll need to create an account if they don’t have one already), and they’ll also receive a reminder about the event two days before, including how to access content.

I am having trouble buying tickets to UNO Fest Online via Eventbrite. What do I do?

We are here to help! Email Holly – tickets AT intrepidtheatre.com and she can help troubleshoot/walk you through it.

What events are free?

All Facebook Live offerings are free, including Digital Happy Half Hours with artists and artistic staff, and the Live Stream of But Wait! There’s More! By J McLaughlin. Check out Intrepid Theatre’s facebook for updates and more details about live streamed events.

What devices can I watch the UNO events on?

You can watch on a computer, smart phone, or tablet. You can connect your computer to a TV using an HDMI or compatible cable and stream on your TV screen.

I’ve never watched a livestream via Facebook. Do I need a Facebook account?

You do need a Facebook account to watch live – the artist talks and J McLaughlin’s But Wait! There’s More! will be streamed from our Intrepid Theatre page. But, we will be posting the Facebook Live events on our website after the events so you can watch after if you don’t have a Facebook account! All live stream events are free, and they will be free to watch after as well.

How is Intrepid Theatre supporting UNO 2020 artists?

We are honouring our responsibility to all the original festival artists, who are being paid regardless of whether they are participating in UNO Online or not. In these hard times, we know that artists are really feeling the pinch and they are at the heart of all we do.

How do I support UNO Fest Online and Intrepid Theatre?

By sharing/spreading the word online and by donating! There is an option to buy a $50 ticket which includes a $30 tax receipt as well as access to the festival content, or you can donate via Canada Helps. Thanks for asking!

I’m an Intrepid Theatre volunteer, how can I help/get involved?

We won’t have regular in-person volunteer shifts, but do have digital ways you can get involved and support Intrepid Theatre. Email Justine to find out more (rentals AT intrepidtheatre.com).

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Intrepid Theatre respectfully acknowledges that we are located on the traditional and unceded territories,
of the Lekwungen People, now known as the Songhees and Esquimalt Nations.