How to attend Incoming Festival: Tickets & Passes

All tickets are sold in advance online. Online sales end 2 hours before each scheduled performance. See individual listings to get tickets for shows and workshops. Save up to 20% off single tickets with a limited edition 3-Show Festival Pass. Shows can be booked with a festival pass online.

If you feel unwell on the day of a performance, please stay home. If you need to exchange a ticket or discuss refund options, please e-mail or call 250 383 2663 for assistance.

Box Office & Tickets FAQ

Can I talk to someone about my tickets?

The box office can be reached by email: or phone: 250-383-2663.

The box office voicemail is checked Monday through Thursday.

The Box office is open for in-person drop-in leading up to the festival, exact dates and times for in-person box office hours will be posted here.

What are Pay-What-You-Ten tickets?

This year at Incoming Festival, 10% of tickets for most shows will be on-sale for just $10, in an effort to make Incoming more accessible to equity-seeking groups, newcomers, artists & arts workers, and anyone for whom cost is a barrier. We believe the arts have something to offer everyone and we want to reduce financial barriers to our newest festival. No registration, forms to fill out, or questions asked. Just select the PWY10 ticket when booking online. 

By buying a full priced ticket, you are making it possible for others to access these discounted tickets.

How do I get my tickets?

Tickets are sent by e-mail. Your ticket will have a QR code that will be scanned at the theatre. When you arrive at the theatre, show your ticket to theatre staff and they will scan you in.

Free ASL & Community tickets

Free tickets are available for the following performances:

  • Free ASL tickets and priority seating are available for Deafy on Thursday, April 11 and Friday, April 12. There is no promo code needed, these can be booked online.
  • Free tickets for our Idea Series Workshops are available. There is no promo code needed, these can be booked online.

What if I need to cancel my tickets or change performance dates?

Single tickets are non-refundable, but performances booked on a Festival Pass can be cancelled or rebooked at least 72 hours before showtime (a fee per ticket may apply). Missed performances or rebooking requests made within 72 hours of showtime are non-refundable.

If you are unable to attend because you are experiencing Covid symptoms, contact the box office at least two hours before the performance to receive a refund or exchange.

How do I indicate my access requirements?

You can indicate if you have any access needs or requirements when booking a ticket online in the “access” field, including wheelchair seating, if you need floor level seating, seating near the stage, etc.

Some shows have access guides, these are linked on each show page.

Venue access guides, if available, are posted on each show page.

If you have questions, e-mail


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Intrepid Theatre is located on the lands of the Lekwungen People, now known as the Songhees and Esquimalt Nations. We give our thanks and respect to the stewards of these lands, and to elders, past, present and future.